FAQs & Privacy Policy

RETURN POLICY
Q: May I return The Matte?
A:  Yes, if for some reason you are not 100% satisfied you may return The Matte within 60 days from the date of purchase for a full refund. Please contact us at info@thematte.com receive a return number. 

Shipping:
Q: What are my shipping options?
A: We typically send The Matte via USPS Priority Mail. You can expect to receive your order in 5 to 7 business days after your purchase. 


Product Information:
Q: How do I know if The Matte will fit on my sink?
A:The Matte's dimensions are the following:
When unfolded: 17.25 inches wide by 19.5 inches long and 1/8 inch tall.
When folded up: 6.5 inches wide by 9.5 inches long and 0.75 inches tall.  
The Matte Original fits most standard size sinks. Additionally, if your sink is extra small you may fold The Matte so it can fit different size sinks.

Q: How does The Matte stay flat on my sink? Are you sure it won't fall in?
A: The Matte is made of a vinyl material and layers of polyurethane which allows for a soft-to-the-touch, yet ridged surface for all your beauty accessories. Its patent pending design provides adequate reinforced seams when unfolded to provide a sturdy vanity surface over your sink. Many people comment that The Matte reminds them of an ipad case in its look and feel. Please refer to the information above regarding dimensions of The Matte to ensure that it will fit over your most used sink day after day!

Wholesale Information:
Q: I am interested in carrying The Matte in my store or as part of my product offerings. How do we connect?
A: The Matte is a great addition to any store and we are happy to offer bulk and wholesaler pricing. Please contact sally@thematte.com to request wholesaler information.



Privacy Policy

Any personal information that you may share with The Matte is kept absolutely private. However, we do respect your right to privacy and will not send notices if you contact us and ask us not to. As you browse WWW.TheMatte.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with [company website]. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page (HTTP://WWW.NETWORKADVERTISING.ORG/CHOICES/) to opt out of AdRoll and their partners’ targeted advertising. This data may be used by third parties such as AdRoll to target advertising on other sites based on your users online activity.

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